Privacy policy

We use account, order, cart-event and payment-status information to operate the service, support customers, prevent fraud and understand abandoned carts. Payment card details are handled by the payment provider, not stored by JapanShipper. Access is restricted to authorized personnel. See the privacy notice for retention, providers, international transfers and how to exercise your rights.

What we keep

We retain account and order records while needed to provide the service and meet legal obligations. Cart activity older than 30 days is automatically removed. Financial records follow applicable accounting retention requirements.

Cookies and access

We use essential session, security and language cookies. No advertising or third-party analytics cookies are enabled. Authorized staff can review cart additions and removals to operate and improve the service.

Your choices

Contact support to request access, correction or deletion of personal data. Some transaction records may need to be retained by law. Payment providers and delivery carriers receive only the details needed for their services, which may involve international transfers.